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Frequentley Asked Questions - The Energy Management Service
What do you do for us?
We open and close all energy accounts for tenants moving in and out of properties meaning only one form deals with ALL – most letting agents will send a different letter to each of the suppliers so we cut down a clients paperwork instantly
Are you tied to one supplier?
We deal with every UK supplier so that we can remain impartial when giving advice to you and your tenants
Do you switch the energy supply?
Yes absolutely. The tenant is given the option of the cheapest available supplier or they can choose their supplier meaning the tenant is happy from the start of the tenancy. Tenants choosing the cheapest tariff have more money left at the end of the month for their rent which in turn helps the letting agent and the landlord. In today’s climate, it is very important to ensure that costs are kept as low as possible
We don’t get involved with the Utilities at all, how can you help us?
Tenants sometimes leave properties without ever setting the utilities up in their name and if they have never paid a bill, this means that the landlord may be about to get a huge bill in their name without even knowing, sometimes ending up in a disconnection, or a CCJ. With our services, this is eliminated as we act for the letting agent to set up the energy accounts and close them down when a tenant leaves. Even if you do not currently get involved with the utilities, there’s a very high chance that at some point one of your landlords will have had to deal with an issue that they would normally expect the managing agent to sort out, our service ensures that your landlord has a back up in such circumstances without you having to get involved.
How can tenants ensure that they are paying the best prices?
At the time of processing the info, we can be sure that the tenant has been set up with the best price available for the payment method that they have opted for. Tenants can also opt for a free monitoring service which keeps them informed every 6 months if there is a better tariff available, if the tenant ever decides to switch suppliers again, we keep the letting agent informed.
Can you deal with Pre-Payment meters?
Yes, we can sort out pre-payment meters for you as part of the free service, your tenants can also deal directly with us (if you prefer) to get their meters reset and to have new payment cards/ keys sent out. In many cases we’ve also been able to have energy switched on the same day where meters have been in debt or if there have been no cards or keys available.
How busy is your call centre? I don’t want to swap a supplier’s queue for yours.
You will be appointed a dedicated account manager and you’ll have their direct number along with the customer query line which is always answered by a human so you’ll always be able to speak with a members of our team regardless of how busy we are. Our offices are all UK based and you will never be placed in a queue.
Can you deal with meter problems? 
If you have any meter problems like disconnections or faulty meters, we will work on your behalf to reconnect and rectify any problems. We have a dedicated trouble shooting team to assist you with your queries.
Do you deal with all energy issues for us and our tenants?
If a tenant ever has a query about their energy, no matter what it is, we will deal with this for them, straight away, in some cases due to data protection, the tenant must speak directly with the provider and we will always advise the tenant of the best course of action without you having to get involved.
Do you deal with empty/void properties?
When properties go empty – We will close down the tenant’s account and supply any forwarding addresses to all utilities. Where we have already set up the energy for the tenant previously, we can ensure that the property has been placed with a Zero standing charge tariff so that if there is no energy usage, there is no bill for the landlord. If we have not previously dealt with the property, we will still ensure that the accounts are closed down and placed in the correct name until such time as the property is let again. NOTE: Some Pre-Pay meters currently incur a daily standing charge.
Is there an interruption of supply when you switch suppliers?
No, the only change is the gas or electricity company who bills for the energy used. It usually takes between 4 & 8 weeks to switch energy suppliers. The tenant is billed for their energy by the current supplier from the day they move into the property to the day that the lower priced or preferred energy supplier takes over, the tenant will then be billed by the new energy supplier. It is not possible for two energy suppliers to bill for the same unit of energy. Energylinx administer the whole process of switching energy suppliers, all the tenant needs to do is relax and wait for everything to fall into place.